No.

We cannot provide advice in cases of pre-existing medical conditions for a number of reasons. You should consult a qualified physician about the appropriate protection. We suggest you take the product information from our website to your physician consult.

The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.

From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.

When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection includes Leatt®s unique BraceOn™ systems that keep the brace securely in place and allows for individual movement of brace, protector and body.

The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.

From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.

When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection includes Leatt®s unique BraceOn™ systems that keep the brace securely in place and allows for individual movement of brace, protector and body.

Pure axial loading cannot be prevented by any currently available brace. Achieving this will render an impractical device, as it would inhibit safe riding. The Leatt neck brace was designed to help reduce axial forces when acting in combination with other forces (bending moment and shear forces). This happens in most impact scenarios when the head goes into hyperextension (over-bending of the head in rearward direction) or hyperflexion (over-bending of the head in the forward direction). The brace absorbs and reduces forces once the head has moved out of the original line of impact and limits excessive range of motion of the neck.

Cancelling an order is the last thing we want to do, but it may be necessary for some of the reasons below: 

—Item is out of stock 

—Incorrect billing information 

If your order is cancelled, you will not be charged with any fees, and any outstanding fees will also be cancelled. 

General information on product sizes is available on our product page under Sizing

Visit our Returns and Refunds page to find out more about our exchange and refund procedures.

If you notice a price difference on our website after placing an order, price adjustments are possible. To proceed, send us a screenshot of the price as seen on our website. 

Submit it within the deadline for product returns, and we will adjust the price for you.

Yes.

Example, if you make a purchase between October 16 and December 24, you will have until January 23 to make a return. Please note that exchanges can only be made in-store. 

No returns or exchanges will be accepted during Boxing Day. 

We accept payment by Visa, Mastercard, PayPal, Apple Pay, Google Pay and gift cards.

All applicable taxes will be added depending on the country/region to which the item is being shipped.

If you have received a message at the checkout that your credit card details cannot be verified, we advise you to follow the steps below: 

• Allow at least two working days to pass before trying again. 
• Contact your credit card provider to rule out any problems with your card. 
• Check that your credit card is linked to the country from which your order was placed and to which the order will be shipped.  
• Confirm that the card details you have entered are correct. 

A pending or pre-authorized payment is a recent payment you have made with your credit card that has not yet been fully processed. 

If the pending payment is not processed and debited from your account, it will usually be deleted by your online transaction provider within 10 working days. 

Once the transaction is posted to your account, it becomes a recorded payment. 

We do our best to process orders as quickly as possible and once an order has been registered and payment has been made, it is no longer possible to cancel it. 

If you wish to return items to us, please wait until they have been delivered then visit our Returns and Refunds page. 

or 

check all the items in your cart and the total amount of your order before completing it, as we are unable to change your order once it has been placed. 

Once an order has been placed, we cannot change it. 

However, we can try to update your address through the carrier. 

Please note that this process does not guarantee a change of address as the change depends on the shipping status.

It is not possible to add items to an existing order once it has been confirmed. 

Your order is confirmed once you have completed the payment process and received a confirmation e-mail. If you wish to order additional items, we encourage you to place a new order online. 

Yes, we can deliver to P.O. Boxes, but we may have to use a different carrier. This can extend the estimated delivery time to between 5 and 10 working days.

You can enter a different delivery and billing address. 

However, for credit card verification purposes, your billing address must be entered exactly as it appears on your statement. 

Sometimes, to optimize the processing of your order, we send items separately. 

We try to do this as little as possible, and when we have to split your order into several shipments, you can be sure that we will not charge you extra for delivery. 

In this case, we will provide you with as many tracking numbers as you need. 

We take great pride in supporting our Leatt warranty. Warranty is not only part of our customer satisfaction program but also of great importance for our product development team and our manufacturing to improve function and quality. Warranty claims are inspected by our product team to improve our products and ultimately enhance rider satisfaction.

All Leatt products are covered by Leatt warranty. Our products are warranted against material, manufacturing, or/and workmanship defects.

Our products are used in demanding conditions by riders around the world and life is not forever, not for the gear nor for the rider. Normal wear is not part of Leatt warranty but part of enjoying riding.
Leatt warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colours, improper wash/care, modified/altered products, or any use that the products were not intended for.
Leatt warranty is not transferable but for the original owner.

All Leatt products have a minimum of 1-year Leatt warranty from the date of purchase. Leatt ADV jackets & pants have a 5-year Leatt warranty.
Leatt products sold in countries with extended warranty timelines by consumer law, the local law will, of course, be honoured.

Please follow the product care instructions. This is key for the function and longevity of the product. Basic things like following the washing instruction is a great start.
For maximum performance, Leatt products must be inspected before each use. Stop using the product if it shows signs of damage or wear, has torn seams or holes, or if the protectors show damage. If you are unsure, please return the product to the seller for inspection or replace it. Do not make any modifications to the product. Doing so may compromise the effectiveness and safety of your Leatt product.

Please always make a warranty claim at your point of purchase. Our dealers and online retailers around the world are great Leatt ambassadors and will help.
Ensure you have your purchasing receipt ready, we try hard for environmental reasons to not send products around the globe if not absolutely necessary, so please be prepared to supply pictures if asked. Here the form : Click here

Shipped Green is an eco-friendly shipping option that offsets the carbon emissions of your delivery by supporting verified environmental projects. A small fee is added to your order to fund initiatives like reforestation or renewable energy.

Shipped Shield is a protection plan that covers lost, stolen, or damaged packages. If any issues occur during transit, we’ll reship your order at no extra cost. This is a hassle-free, worry-free way to experience online shopping.

Peace of mind, guaranteed.

For just pennies per order, Shipped Shield ensures:

• Full replacement if your package is lost, stolen, or damaged—no questions asked.
• Zero hassle—we handle all claims and reship immediately.    
• No hidden fees—your replacement ships free.

No, currently Shipped Green and Shipped Shield are bundled together as a single package due to their minimal combined cost. This allows us to offer both environmental protection and delivery assurance at an affordable rate.

Shipped Green + Shield = Smarter Shipping

By keeping both options, you get:

♻️ Carbon-neutral delivery + 📦 Package protection = Responsible, worry-free shopping.

We've combined these services because:

• The total cost remains very low
• It simplifies the checkout process
• It ensures all packages have both environmental offsets and protection
  
  
  
  

If you prefer not to include these options:
• Return to your shopping cart
• Click "Checkout without Shipping Protection"
• Complete your purchase as normal

No, the only way to remove these options is by returning to your cart before proceeding to payment.

No. Once your order is confirmed, these options cannot be removed or refunded.

No, it’s optional—but we recommend it for high-value orders or areas with higher delivery risks.

We partner with certified organizations to calculate and offset emissions based on your shipment’s distance and weight. You’ll receive a carbon offset certificate via email.

Yes! It applies to all deliveries, domestic and international.

If something goes wrong with your protected order, reporting it is easy. Just head to our Shield Centre, enter your order number and zip code, and follow the steps.
Depending on the shipment issue, you may be asked to provide additional proof such as image, video or police report. Please note that a 7-day waiting period following delivery is required before you can declare the item stolen.